His reason for refusing to accept our newly printed document, that he himself requested, so that we could get our refund was that; "It is the wrong one."  Now this same guy wants a piece of paper with a 'bar-code'.  He claimed that he needed a blue paper from our baby registry.  He didn't even bother asking when the baby was born or if the registry had expired or not.  I asked if he could over-ride the system.  He said that he could not.  I asked for the store manager.  I was hoping that I might use their red phone at that counter to call the toll-free number for further assistance.  He responded, "They cannot over-ride the system either."  He then turn away from me and started helping other customers while at the Customer Service Counter. 
I could see that he would not help me any further.  I asked for the store manager a second time.  His response again, "They cannot over-ride the system either."  I repeated myself a third time again asking for the store manager.  His same response again, "They cannot over-ride the system either."  I then asked, "Does this mean that you are refusing to call the store manager that they might be able to help me out here?  His response again, "They cannot over-ride the system."  He continued to try and ignore me while he assisted other customers at the Customer Service Counter. 
I grabbed my paperwork and marched away.  I went to the two nearest cashiers, which had no immediate customers at the time.  To the first of the two cashiers, I asked for the store manager.  She looked around and told me that, "The store manager was not around.  I cannot call her."  To the second of the two cashiers, I asked for the store manager.  This young lady simply pointed up to the Customer Service Counter to the guy there.  I explained to both of them together that he refused to call the manager and that I was hoping that they could.  They continued refusing to help me.  I told both of these two cashiers that I was going to roam the store to find the manager on duty and that I would report them both for refusing to help me when I needed help. 
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